Available 100% Online

This training is also subsidised by the NSW Government Smart and Skilled Program for eligible participants in the Richmond Tweed Region.

Please see the Gold Coast Training College Smart and Skilled page for more details about Smart and Skilled funding.

This course is Centrelink Approved for student payments.

Qualification Description

This qualification reflects the role of individuals who use well‑developed skills and a broad knowledge base in a wide variety of contexts. They apply solutions to a defined range of unpredictable problems, and analyse and evaluate information from a variety of sources. They may provide leadership and guidance to others with some limited responsibility for the output of others.

Job roles

  • Administrator
  • Project Officer

Examples of indicative job roles for candidates seeking entry based upon their vocational experience include:

  • Accounts Clerk
  • Customer Service Advisor
  • Clerk
  • E-business Practitioner
  • Legal Receptionist
  • Medical Receptionist
  • Office Administration Assistant
  • Student Services Officer
  • Word Processing Operator
Entry Requirements

There are no entry requirements for this qualification.

Total number of units = 10

BSBWHS401 Implement and monitor WHS policies, procedures and programs to meet legislative requirements
BSBCUS401 Coordinate implementation of customer service strategies
BSBCUS403 Implement customer service standards
BSBADM405 Organise meetings
BSBREL401 Establish networks
BSBCMM401 Make a presentation
BSBPMG522 Undertake project work
BSBLED401 Develop teams and individuals
BSBMKG413 Promote products and services
BSBRES401 Analyse and present research information

Maximum Time frame for completion is 1 year. Extensions may be given. Fees and Charges will apply.