Nationally Recognised Training

Available 100% Online

Funding is available, refer details below. Pricing from $50

This course is also Centrelink Approved for student payments.

The Certificate III in Business BSB30120 has been designed for individuals who would like to develop confidence and understanding of workplace procedures so they are able to use their initiative and be of influence on their work team outputs; including WHS processes, workplace effectiveness, financial record keeping, monitoring and maintaining resource usage, skills to write business documents etc.

By completing this qualification with the Gold Coast Training College you will learn how to apply a broad range of business skills in the different working environments.  Additionally, you will gain skills in working as a team, operational effectiveness, resource allocation, communication within a business environment and use of business software.

Course outline & structure

We provide you with first-class training and student support while you undertake your course. Our hands on industry experts share their knowledge with you validating the accreditation of this course in a practical way.

Job roles and titles vary across different industry sectors. Possible job titles relevant to this qualification include:

  • Customer service adviser
  • Data entry operator
  • General clerk
  • Payroll officer
  • Word processing operator
Units required to complete this qualification are:

BSBCRT311 Apply critical thinking skills in a team environment

BSBPEF201 Support personal wellbeing in the workplace

BSBSUS211 Participate in sustainable work practices

BSBTWK301 Use inclusive work practices

BSBWHS311 Assist with maintaining workplace safety

BSBXCM301 Engage in workplace communication

BSBWRT311 Write simple documents

BSBXCS303 Securely manage personally identifiable information and workplace information

BSBPEF301 Organise personal work priorities

BSBOPS304 Deliver and monitor a service to customers

BSBOPS305 Process customer complaints

SIRXCEG002 Assist with customer difficulties

SIRXPDK001 Advise on products and services

This course can be offered 100% Online or in-class. Study at your own pace using our user friendly student portal and be provided with individual support from your trainer. All students have a maximum of twelve months to complete this course. Extensions may be granted and fees and charges will apply.

Funding Available for Eligible Queenslanders under the Queensland VET Investment plan, Skills Assure Program.

This qualification is also funded for Queensland Trainees under the User Choice funding program.

Refund information can be found on our Course Payment Plans page and exemptions are available for Health Care Card Holders or dependants, Aboriginal or Torres Strait Islanders peoples or Pension Card Holders.

Queensland Eligibility and enrolment details are listed below.

Skills Assure Details

As part of the Queensland Government reform plan,  is designed to give eligible Queenslanders access to a government subsidised training place, leading to employment outcomes or to enhance career progression.

This course is heavily subsidised by the Certificate 3 Guarantee however all students will be responsible for payment of the student co-contribution fee.

Eligibility Criteria

To be eligible to receive subsidised training, participants must meet the Eligibility Criteria:

  • Be an Australian or New Zealand Citizen, residing in Queensland
  • Be over the age of 15
  • Not be a secondary or full time student
  • Not already hold a post-school Certificate 3 qualification or higher
  • Not be currently enrolled in a post-school Certificate III or higher qualification.

*Certificate III qualifications completed at school are not counted.
*Employment status does not matter, eligible students may be jobseekers, or currently employed on a full-time, part-time or casual basis.

Concessional Students
  • Holder of a Health Care concession card
  • Partner or dependent of a person holding a Health Care or concession card
  • Holder of a Pensioner Concession card and your name appears on the card

It is important that potential participants are aware that the Certificate 3 Guarantee subsidised training is being provided for one qualification only.

Participants are advised to investigate the Course Outlines in order to make an informed choice about using the funding for the courses we are offering.

Participants will no longer be eligible for a subsidised training place under this program once they have completed a Certificate III level qualification.

Payment Information

The Student co-contribution fee represents the total non-government subsidised portion of essential training costs for the participant to complete the qualification.

These fees include tuition fees, cost of resources, and all other costs associated with delivering the training and awarding the Certificate to the participant.

More Information