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BSB30120

Certificate III in
Business

Course
Overview

The Certificate III in Business BSB30120 has been designed for individuals who would like to develop confidence and understanding of workplace procedures, so they are able to use their initiative and be of influence on their work team outputs; including WHS processes, workplace effectiveness, financial record keeping, monitoring, and maintaining resource usage, skills to write business documents etc.

By completing this qualification with the Gold Coast Training College, you will learn how to apply a broad range of business skills in the different working environments. Additionally, you will gain skills in working as a team, operational effectiveness, resource allocation, communication within a business environment and use of business software.

We provide you with first-class training and student support while you undertake your course. Our hands on industry experts share their knowledge with you validating the accreditation of this course in a practical way.

Job roles and titles vary across different industry sectors. Possible job titles relevant to this qualification include:

  • Customer service adviser
  • Data entry operator
  • General clerk
  • Payroll officer
  • Word processing operator

 

Entry Requirements

There are no entry requirements for this qualification.

Course Breakdown

Total number of units = 13

6 core units, consisting of:

BSBCRT311

Apply critical thinking skills in a team environment

BSBPEF201

Support personal wellbeing in the workplace

BSBSUS211

Participate in sustainable work practices

BSBTWK301

Use inclusive work practices

BSBWHS311

Assist with maintaining workplace safety

BSBXCM301

Engage in workplace communication

7 Elective Units, consisting of:

BSBWRT311

Write simple documents

BSBXCS303

Securely manage personally identifiable information and workplace information

BSBPEF301

Organise personal work priorities

BSBOPS304

Deliver and monitor a service to customers

BSBOPS305

Process customer complaints

SIRXCEG002

Assist with customer difficulties

SIRXPDK001

Advise on products and services

Employment Pathways

  • • Customer service advisor

  • • Data entry operator

  • • Payroll officer

  • • Records clerk

  • • Office admin assistant

ENROL NOW

Are you ready to
take the next step?

Related Courses

BSB40320
CERTIFICATE IV IN ENTREPRENEURSHIP AND NEW BUSINESS

Business Course

BSB30320
CERTIFICATE III IN ENTREPRENEURSHIP AND NEW BUSINESS

Business Course

Interested in Applying?

Gold Coast Training College PTY LTD | RTO 40816 

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