This qualification reflects the role of individuals who have the primary responsibility of engaging the customer, maintaining daily store operations, and delivering on organisational expectations. They have sound knowledge of product and service offerings. These individuals possess a range of well-developed skills where discretion and judgement are required.
They work with some independence under limited supervision. Some individuals working at this level are responsible for supervising other team members and monitoring day-to-day workplace operations.
The qualification provides a pathway to work in a diverse range of retail settings including specialty retailers, supermarkets, department stores and quick service restaurants. Individuals with this qualification are able to perform roles such as frontline sales assistant, customer service representative, shop assistant, retail supervisor, team leader and senior sales assistant.
No occupational licensing, certification or specific legislative requirements apply to this qualification at the time of publication.
Entry Requirements
There are no entry requirements for this qualification.
January, April, July, October of each year.
30 Weeks (3 Term)
Full Fee for Service: $1,995.00 AUD
(Payment plan available)
Domestic
Engage the customer
Assist with customer difficulties
Build customer relationships and loyalty
Work effectively in a team
Work effectively in a service environment
Identify and respond to security risks
Sell to the retail customer
Contribute to workplace health and safety
Work with diverse people
Maintain ethical and professional standards when using social media and online platforms
Use social media and online tools
Participate in sustainable work practices
Advice on products and services
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Full Fee for Service
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$1,995.00 AUD.
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After enrolment, students can expect to receive their personalised class schedule. These schedules are designed to meet the requirements of their chosen program and may not be tailored to individual availability. For further information please contact us with any questions you may have.
