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Policies and Procedures


Policies and Procedures T&C's

The Gold Coast Training College does not charge GST for any of our courses, or fees for enrolment or credit transfer. Please contact the college directly if you have any questions about our fees or payment plans.

We have very strict hygiene rules in place and are practicing social distancing.

Our first aid classes are also running using online and small groups. Students with bookings may defer if requested. Refunds are not available for first aid classes booked prior or during the Coronavirus period.


All students enrolling in any security course offered by the Gold Coast Training College must provide evidence of having a current Driver’s License. A copy must be provided to the College upon enrolment and will be used as evidence of a competency based skill during the training. NSW security students must also attend the pre course sign up and LLN Testing day. This is mandatory. Both QLD and NSW students completing first aid with the Gold Coast Training College must also be able to complete a CPR assessment involving conducting 2 minutes of uninterrupted CPR on an adult manikin on the floor.

All student enrolling in a CPR course must also be able to complete 2 minutes of uninterrupted CPR on an adult manikin on the floor. First Aid also has a LLN test which can be completed online, along with the theory components which must be completed prior to the face to face component.

Beauty students must also pass an LLN Test during the induction day. During the induction day information will also be provided in relation to class times, assessments, and complaints and appeals policies. All beauty classes do have practical assessments which require physical contact with clients.

1. Gather Required Documents: Before enrolling in any of our courses, please ensure that you have the following documents ready:
Photo ID (e.g., driver’s license, passport)
Medicare card (if applicable)

2. Complete the Enrolment Form: Next, complete our online enrolment form with your personal details, contact information, and chosen course. Alternatively, you can download and fill out the enrolment form from our website.

3. Submit Your Enrolment: Once you’ve filled out the enrolment form, you have two convenient options for submission:
Via Email: Scan or take a clear photo of your completed enrolment form along with copies of your Photo ID and Medicare card. Email these documents to [email protected] In Person: Visit our office located at 55 Nerang Street, Southport QLD 4215, during our office hours. Our friendly staff will be happy to assist you with the enrollment process.

4. Payment of Fees: After submitting your enrollment form, you’ll receive an invoice detailing the fees for your chosen course. You can make payment securely online via our website or in person at our office. Please note that payment must be received before your enrolment can be confirmed.

5. Confirmation of Enrolment: Once we’ve received your enrolment form and payment, our team will process your enrolment and confirm your place in the course. You’ll receive a confirmation email containing important information about your course, including start dates, class schedules, and any additional requirements.

Have Questions or Need Assistance? If you have any questions about the enrolment process or need assistance with your application, please don’t hesitate to contact us. Our dedicated team is here to support you every step of the way.

The Gold Coast Training College does offer payment plans for most courses, please contact the college to check before enrolling.

Please note: If paying by credit card, IPAY COMMERCIAL SRVCS will appear on financial statements to indicate payment to Gold Coast Training College. 

  • Data Storage and Compliance (once only): $1.10; 
  • Bank Account Transaction Fee: $1.25; 
  • Visa/MasterCard Fee: 2.20% (min $1.25); 
  • AMEX Fee: 4.40%; 
  • Failed Payment Fee: $5.50 (added to next payment)

View our zipMoney page for more payment options.

Payment Plans will not be offered for all courses provided by the college with only select courses having this option. Zipmoney is not an allowable payment option for Smart and Skilled courses.

Our payment terms are strictly 7 days when being invoiced. Invoices that are 30 days overdue from date of issue will be referred to a debt collection agency for recovery. The person/business pertaining to the invoice will be required to meet any additional charges that may result from this action. Acceptance of any quote or submission of enrolment form either in writing or verbal also means that the student/business accepts all terms and conditions of sale including this invoicing policy.

The Gold Coast Training College, accepts payments from Job Search Agencies on behalf of eligible job seekers. If you are considering this option, please ask your job search agency to contact us.

Course fees may be paid by:

• Credit card

• Direct deposit

• Cash

If payment cannot be made please contact the office for a payment alternative method and Ph: 07 5528 3591 or email: info@gctrainingcollege.com.au

All course fees include material and administration fees. Additional fees of $15.00 per document will apply for additional copies of qualifications, statements of attainment and records of results. Student may be from time to time offered State and Federal Funding Initiatives. This funding is generally not ongoing and is only offered during certain periods. Current funding available for students in Queensland is below:

Certificate 3 Guarantee Program Student fact sheet can be found here.

Higher Level Skills Funding Queensland Student Fact sheet can be found here.

Smart and Skilled eligibility Calculator can be here.

The Gold Coast Training College is a registered training organisation and does not accept payment of no more than $1500 from each individual student prior commencement, the registered training organisation may require payment of additional fees in advance from the student but only such that at any given time, the total amount required to be paid which is attributable to tuition or other services yet to be delivered to the student does not exceed $1,500.

Should the Gold Coast Training College need to cancel/reschedule any course, students/companies are entitled to their 100% deposit of the courses that has not started being fully refunded or help with the process of transferring to a future course. Ideally, 48 hours’ notice will be given to students/companies however in cases where this is not achievable as much notice as possible will be given.

No refund available to students who leave before finalizing the course/competency/module unless they can provide a medical certificate or show extreme personal hardship.

Students providing evidence of a medical certificate or extreme personal hardship may reschedule the course/competency/ assessment to a future date. The date will be at the discretion of the Gold Coast Training College. If a student fails to formally withdraw from a course prior to commencement without giving 5 days written notice in advance to the Gold Coast Training College will result in an automatic forfeiture of all fees paid.


All deposits/prepayments received are placed in a separate account and are not accessed until the course commences. A relevant proportion of fees paid will remain in that account until the course is completed, to ensure refunds for eligible students. Refund will be processed by ETF. Once a refund has been processed, the payment evidence will be sent to the student via email.

Students will be given two opportunities to be assessed as competent. Should a student be deemed not yet competent following the second attempt of assessment no refund will be given.

Request for Extension of Assessment Form and Request for Assessment Reevaluation Form from Gold Coast Training College management team when needed.

The Gold Coast Training College reserves the right to cancel and refund an enrolment into any course funded under the Certificate III Guarantee if the student is found ineligible to participant.

The Gold Coast Training College Training undertakes that in the event they are unable to deliver training that has been paid for in full, they will refund the course fees or make alternative arrangements.

All students have access to any details concerning legislative requirements, pertaining to the training and course information, upon request to management.

Our Refund policy can be found in our student handbook.

Online Training- Sharing of Online Logins

The Gold Coast Training College will set up online accounts using the information provided by the Student, regardless of any additional email addresses provided. Students who nominate an incorrect email address to be used for their online login (as advised on official Enrolment Form) when online accounts are being established will be charged an additional fee of $500 administration fee to reestablish the account to the correct email address.  The Gold Coast Training College accepts no responsibility for student errors relating to incorrect email addresses being supplied.  It is the responsibility of the student to ensure that correct details are supplied at all times.

Each student will be supplied with a unique login to all online training courses. Any person found sharing logins with any other party will be deemed as cheating and will be removed from the qualification enrolled. There is no refunds for persons should this occur. All work is to be the students own and declarations will be required to be provided upon submitting of assignments/units/ assessments. The Gold Coast Training College has a zero tolerance for cheating or sharing student work logins or any type of practical assessment.

Inline with our College Assessment Policy, all students will be supplied with due dates for assessments. The policy and associated documents are located in the below links. All students funded by either the QLD or NSW Governments will be required to submit a minimum of one unit of competence per month. Smart and Skilled funded students must also sign a training plan prior to being provided with access to the learning portal.




All funded students are further advised that in the event that a re-enrolment into any unit is required that must occur within the current financial year of the previous assessment decision.

Our student handbook can be found here >

Our Complaints Policy can be found in our student handbook.

In case of a complaint we may ask that assessments be placed on hold until the complaint is settled. This is to ensure procedural fairness for all parties.

ASQA >>>>

As the national regulator for the vocational education and training (VET) sector, the Australian Skills Quality Authority (ASQA) seeks to make sure that the sector’s quality is maintained through the effective regulation of:

  • vocational education and training providers
  • accredited vocational education and training courses, and
  • Commonwealth Register of Institutions and Courses for Overseas Students (CRICOS) providers including those delivering English Language Intensive Courses to Overseas Students (ELICOS).

Australia is fortunate to have a world-leading vocational education and training  system. This crucial sector provides training in the skills Australians need for employment, and injects billions of dollars of export income into the economy each year.

ASQA makes sure that the quality and reputation of Australia’s VET system is maintained through effective national regulation.


Additional GCTC Policies

For additional information regarding GC Training College, please contact us.

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